How long does it take to process an order?
Each artisanal spice blend is handcrafted in small batches. After receiving your order confirmation email, please allow 4-5 business days (excluding holidays and weekends) for your order to be fulfilled and processed for shipping. You will receive another notification when your order is shipped. We make every effort to fulfill orders as quickly as possible.
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
If you need assistance with your order, please contact us immediately at email@example.com. We will not be able to make changes to your order after it has shipped.
Incorrect Mailing Address
Please review and ensure that you have entered the correct address, as we are not responsible for non-delivery due to errors in the address you provide. In the event that an address was entered erroneously, please email us at firstname.lastname@example.org and we will try to correct the address if your package has not been processed yet. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
When can I expect my order to be shipped?
Our spice blends are shipped from our New York fulfillment center to domestic destinations only. Currently, we do not ship to international destinations. Shipping times depend on your location. The USPS site quotes, but does not guarantee, 5-7 business days for domestic delivery.
Lost or stolen packages
If your package is marked as delivered by USPS, we cannot be held responsible for any lost or stolen packages. Please file a claim with USPS and we will be happy to assist as much as possible.
Domestic Shipping Rates and EstimatesShipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number to check the status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at email@example.com with you name and order number, and we will look into it for you.