Frequently Ask Questions (FAQs)

What are your accepted payment methods?

We accept a variety of payment methods for your convenience, including major credit cards such as Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and Amazon Pay. Feel free to choose the option that suits you best!

Order Processing

Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation. If you need assistance with your order, please contact us immediately at support@shopspicetheory.com. We will not be able to make changes to your order after it has shipped.

Incorrect Mailing Address

Please review and ensure that you have entered the correct address, as we are not responsible for non-delivery due to errors in the address you provide. In the event that an address was entered erroneously, please email us at support@shopspicetheory.com and we will try to correct the address if your package has not been processed yet. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Lost or stolen packages

If your package is marked as delivered by USPS or UPS, we cannot be held responsible for any lost or stolen packages. Please file a claim with USPS or UPS and we will be happy to assist as much as possible to help you recover the package.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number to check the status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at support@shopspicetheory.com with you name and order number, and we will look into it for you.