Refund policy

Unfortunately, we don’t offer refunds.  We only exchange for defective or damaged products. To be eligible for a exchange, your item must be shipped back to us in the original packaging. Items can be exchange within 10 days after receiving delivery. 

If you need to exchange your item, send us an email at support@thespicetheory.com.

Mail your item to: 2
75 E Sandford Blvd #1034,
Mt Vernon, New York 10550
United States.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopspicetheory.com.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.